APA način citiranja (7. izdanje)

RAGHAVACHARI M. [ED.]. (2000). DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN.

Čikaški stil citiranja (17. izdanje)

RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. DELHI: MACMILLAN, 2000.

MLA način citiranja (9. izdanje)

RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN, 2000.