RAGHAVACHARI M. [ED.]. (2000). DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN.
Chicagoスタイル(17版)引用形式RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. DELHI: MACMILLAN, 2000.
MLA(9版)引用形式RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN, 2000.
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