APA-ийн эшлэл(7 дахь хэвлэлт)

RAGHAVACHARI M. [ED.]. (2000). DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. DELHI: MACMILLAN, 2000.

MLA -ийн эшлэл (9 дэх хэвлэлт)

RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN, 2000.