RAGHAVACHARI M. [ED.]. (2000). DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN.
芝加哥风格引文RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. DELHI: MACMILLAN, 2000.
MLA引文RAGHAVACHARI M. [ED.]. DELIVERING SERVICE QUALITY: MANAGERIAL CHALLENGES FOR THE 21ST CENTURY. MACMILLAN, 2000.
警告:这些引文格式不一定是100%准确.