PEPPERS DON. (2004). MANAGING CUSTOMER RELATIONSHIP. JOHN WILEY AND SONS.
Chicago Style (17th ed.) CitationPEPPERS DON. MANAGING CUSTOMER RELATIONSHIP. NEW JERSEY: JOHN WILEY AND SONS, 2004.
MLA (9th ed.) CitationPEPPERS DON. MANAGING CUSTOMER RELATIONSHIP. JOHN WILEY AND SONS, 2004.
Warning: These citations may not always be 100% accurate.