PEPPERS DON. (2004). MANAGING CUSTOMER RELATIONSHIP. JOHN WILEY AND SONS.
芝加哥风格引文PEPPERS DON. MANAGING CUSTOMER RELATIONSHIP. NEW JERSEY: JOHN WILEY AND SONS, 2004.
MLA引文PEPPERS DON. MANAGING CUSTOMER RELATIONSHIP. JOHN WILEY AND SONS, 2004.
警告：这些引文格式不一定是100％准确.