Cita APA (7th ed.)

OSENTON TOM. (2002). CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC.

Cita Chicago (17th ed.)

OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. NEW JERSEY: PRENTICE -HALL INTERNATIONAL, INC, 2002.

Cita MLA (9th ed.)

OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC, 2002.