Style de citation APA (7e éd.)

OSENTON TOM. (2002). CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC.

Style de citation Chicago (17e éd.)

OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. NEW JERSEY: PRENTICE -HALL INTERNATIONAL, INC, 2002.

Style de citation MLA (9e éd.)

OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC, 2002.