APA način citiranja (7. izdanje)

OSENTON TOM. (2002). CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC.

Čikaški stil citiranja (17. izdanje)

OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. NEW JERSEY: PRENTICE -HALL INTERNATIONAL, INC, 2002.

MLA način citiranja (9. izdanje)

OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC, 2002.