OSENTON TOM. (2002). CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC.
芝加哥风格引文OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. NEW JERSEY: PRENTICE -HALL INTERNATIONAL, INC, 2002.
MLA引文OSENTON TOM. CUSTOMER SHARE MARKETING: HOW THE WORDS..............CUSTOMER LOYALTY. PRENTICE -HALL INTERNATIONAL, INC, 2002.
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