KLASSEN ROBERT D. (2006). CASES IN OPERATIONS MANAGEMENT: BUILDING CUSTOMER VALUE TROUGH WORLD-CLASS OPERATIONS. SAGE PUBLICATIONS.
Chicagoスタイル(17版)引用形式KLASSEN ROBERT D. CASES IN OPERATIONS MANAGEMENT: BUILDING CUSTOMER VALUE TROUGH WORLD-CLASS OPERATIONS. THOUSAND OAKS: SAGE PUBLICATIONS, 2006.
MLA(9版)引用形式KLASSEN ROBERT D. CASES IN OPERATIONS MANAGEMENT: BUILDING CUSTOMER VALUE TROUGH WORLD-CLASS OPERATIONS. SAGE PUBLICATIONS, 2006.
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