Cita APA (7th ed.)

BLUESTEIN ABRAM I. (2003). CUSTOMER SATISFACTION AUDIT. CSP LTD.

Cita Chicago (17th ed.)

BLUESTEIN ABRAM I. CUSTOMER SATISFACTION AUDIT. U K: CSP LTD, 2003.

Cita MLA (9th ed.)

BLUESTEIN ABRAM I. CUSTOMER SATISFACTION AUDIT. CSP LTD, 2003.