Cita APA (7th ed.)

PEPPERS DON. (1999). ONE TO ONE MANAGER. DOUBLEDAY.

Cita Chicago (17th ed.)

PEPPERS DON. ONE TO ONE MANAGER. NEW YORK: DOUBLEDAY, 1999.

Cita MLA (9th ed.)

PEPPERS DON. ONE TO ONE MANAGER. DOUBLEDAY, 1999.