APA-viite (7. p.)

KASPER HANS. (2006). SERVICES MARKETING MANAGEMENT (2.). JOHN WILEY & SONS.

Chicago-viite (17. p.)

KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. ENGLAND: JOHN WILEY & SONS, 2006.

MLA-viite (9. p.)

KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. JOHN WILEY & SONS, 2006.