APA način citiranja (7. izdanje)

KASPER HANS. (2006). SERVICES MARKETING MANAGEMENT (2.). JOHN WILEY & SONS.

Čikaški stil citiranja (17. izdanje)

KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. ENGLAND: JOHN WILEY & SONS, 2006.

MLA način citiranja (9. izdanje)

KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. JOHN WILEY & SONS, 2006.