Citazione Stile APA (7a Edizione)

KASPER HANS. (2006). SERVICES MARKETING MANAGEMENT (2.). JOHN WILEY & SONS.

Citazione stile Chigago Style (17a edizione)

KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. ENGLAND: JOHN WILEY & SONS, 2006.

Citatione MLA (9a ed.)

KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. JOHN WILEY & SONS, 2006.