KASPER HANS. (2006). SERVICES MARKETING MANAGEMENT (2.). JOHN WILEY & SONS.
芝加哥风格引文KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. ENGLAND: JOHN WILEY & SONS, 2006.
MLA引文KASPER HANS. SERVICES MARKETING MANAGEMENT. 2. JOHN WILEY & SONS, 2006.
警告:这些引文格式不一定是100%准确.