Dey B R. (2005). Business Process Reeingineering and Change Management. Biztantra.
Cita Chicago Style (17a ed.)Dey B R. Business Process Reeingineering and Change Management. New Delhi: Biztantra, 2005.
Cita MLA (9a ed.)Dey B R. Business Process Reeingineering and Change Management. Biztantra, 2005.
Precaución: Estas citas no son 100% exactas.