DENTON D KEITH. (1991). HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS.
Chicago Style (17th ed.) CitationDENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. NEW YORKS: LEXINGTON BOOKS, 1991.
MLA (9th ed.) CitationDENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS, 1991.
Warning: These citations may not always be 100% accurate.