DENTON D KEITH. (1991). HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS.
Style de citation Chicago (17e éd.)DENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. NEW YORKS: LEXINGTON BOOKS, 1991.
Style de citation MLA (9e éd.)DENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS, 1991.
Attention : ces citations peuvent ne pas être correctes à 100%.