DENTON D KEITH. (1991). HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS.
Chicago Style (17th ed.) CitationDENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. NEW YORKS: LEXINGTON BOOKS, 1991.
ציטוט MLADENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS, 1991.
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