DENTON D KEITH. (1991). HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS.
Chicagoスタイル(17版)引用形式DENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. NEW YORKS: LEXINGTON BOOKS, 1991.
MLA(9版)引用形式DENTON D KEITH. HORIZONTAL MANAGEMENT: BEYOND TOTAL CUSTOMER SATISFACTION. LEXINGTON BOOKS, 1991.
警告: この引用は必ずしも正確ではありません.