APA (7. basım) Alıntı

MACNEILL DEBRA J. (1994). CUSTOMER SERVICE EXCELLENCE. BUSINESS ONE IRWIN.

Chicago Style (17. basım) Atıf

MACNEILL DEBRA J. CUSTOMER SERVICE EXCELLENCE. NEW YORK: BUSINESS ONE IRWIN, 1994.

MLA (9th ed.) Atıf

MACNEILL DEBRA J. CUSTOMER SERVICE EXCELLENCE. BUSINESS ONE IRWIN, 1994.