APA引文

MACNEILL DEBRA J. (1994). CUSTOMER SERVICE EXCELLENCE. BUSINESS ONE IRWIN.

Chicago Style (17th ed.) Citation

MACNEILL DEBRA J. CUSTOMER SERVICE EXCELLENCE. NEW YORK: BUSINESS ONE IRWIN, 1994.

MLA引文

MACNEILL DEBRA J. CUSTOMER SERVICE EXCELLENCE. BUSINESS ONE IRWIN, 1994.