MACNEILL DEBRA J. (1994). CUSTOMER SERVICE EXCELLENCE. BUSINESS ONE IRWIN.
芝加哥风格引文MACNEILL DEBRA J. CUSTOMER SERVICE EXCELLENCE. NEW YORK: BUSINESS ONE IRWIN, 1994.
MLA引文MACNEILL DEBRA J. CUSTOMER SERVICE EXCELLENCE. BUSINESS ONE IRWIN, 1994.
警告：这些引文格式不一定是100％准确.