SCOTT DRU. (1991). CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION.
Chicago Style (17th ed.) CitationSCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CALIFORNIA: CRISP PUBLICATION, 1991.
MLA (9th ed.) CitationSCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION, 1991.
Warning: These citations may not always be 100% accurate.