APA (7th ed.) Citation

SCOTT DRU. (1991). CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION.

Chicago Style (17th ed.) Citation

SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CALIFORNIA: CRISP PUBLICATION, 1991.

MLA (9th ed.) Citation

SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION, 1991.

Warning: These citations may not always be 100% accurate.