Cita APA (7th ed.)

SCOTT DRU. (1991). CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION.

Cita Chicago (17th ed.)

SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CALIFORNIA: CRISP PUBLICATION, 1991.

Cita MLA (9th ed.)

SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION, 1991.