SCOTT DRU. (1991). CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION.
Citazione stile Chigago Style (17a edizione)SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CALIFORNIA: CRISP PUBLICATION, 1991.
Citatione MLA (9a ed.)SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION, 1991.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.