APA (7. basım) Alıntı

SCOTT DRU. (1991). CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION.

Chicago Style (17. basım) Atıf

SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CALIFORNIA: CRISP PUBLICATION, 1991.

MLA (9th ed.) Atıf

SCOTT DRU. CUSTOMER SATISFACTION: THE OTHER HALF OF YOUR JOB. CRISP PUBLICATION, 1991.