APA (7th ed.) Citation

GRONROOS CHRISTIAN. (1990). SERVICE MANAGEMENT AND MARKETING. LEXINGTON BOOKS.

Chicago Style (17th ed.) Citation

GRONROOS CHRISTIAN. SERVICE MANAGEMENT AND MARKETING. MASSACHUSETTS: LEXINGTON BOOKS, 1990.

MLA (9th ed.) Citation

GRONROOS CHRISTIAN. SERVICE MANAGEMENT AND MARKETING. LEXINGTON BOOKS, 1990.