GRONROOS CHRISTIAN. (1990). SERVICE MANAGEMENT AND MARKETING. LEXINGTON BOOKS.
Chicago Style (17th ed.) CitationGRONROOS CHRISTIAN. SERVICE MANAGEMENT AND MARKETING. MASSACHUSETTS: LEXINGTON BOOKS, 1990.
ציטוט MLAGRONROOS CHRISTIAN. SERVICE MANAGEMENT AND MARKETING. LEXINGTON BOOKS, 1990.
אזהרה: ציטוטים אלה לעיתים לא מדויקים ב 100%.