GRONROOS CHRISTIAN. (1990). SERVICE MANAGEMENT AND MARKETING. LEXINGTON BOOKS.
Chicagoスタイル(17版)引用形式GRONROOS CHRISTIAN. SERVICE MANAGEMENT AND MARKETING. MASSACHUSETTS: LEXINGTON BOOKS, 1990.
MLA(9版)引用形式GRONROOS CHRISTIAN. SERVICE MANAGEMENT AND MARKETING. LEXINGTON BOOKS, 1990.
警告: この引用は必ずしも正確ではありません.