MARC
| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a COOK SARAH | ||
| 250 | |||
| 020 | |a 9789380110202 | ||
| 650 | |a CUSTOMER SERVICES | ||
| 942 | |c BK | ||
| 245 | |a COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES | ||
| 260 | |c 2010 |b GOWER |a England | ||
| 082 | |a 658.812 COO | ||
| 300 | |a XVI,217 | ||
| 999 | |c 259914 |d 259914 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000_COO |7 0 |9 352073 |a 00004532 |b 00004532 |d 2011-06-15 |l 0 |o 658.812 COO |p 046753 |r 2017-09-07 |v 0.00 |w 2017-09-07 |y TB | ||