APA način citiranja (7. izdanje)

HOFFMAN K DOUGLAS. (2002). ESSENTIALS OF SERVICES MARKETING: CONCEPTS, STRATEGIES AND CASES (2ND.). THOMSON LEARNING.

Čikaški stil citiranja (17. izdanje)

HOFFMAN K DOUGLAS. ESSENTIALS OF SERVICES MARKETING: CONCEPTS, STRATEGIES AND CASES. 2ND. AUSTRALIA: THOMSON LEARNING, 2002.

MLA način citiranja (9. izdanje)

HOFFMAN K DOUGLAS. ESSENTIALS OF SERVICES MARKETING: CONCEPTS, STRATEGIES AND CASES. 2ND. THOMSON LEARNING, 2002.