Cita APA (7th ed.)

PEPPERS DON. (1999). ONE TO ONE FIELDBOOK: COMPLETE TOOLKIT FOR IMPLEMENTING A 101 MARKETING PROGRAMS. CAPSTONE.

Cita Chicago (17th ed.)

PEPPERS DON. ONE TO ONE FIELDBOOK: COMPLETE TOOLKIT FOR IMPLEMENTING A 101 MARKETING PROGRAMS. NEW YORK: CAPSTONE, 1999.

Cita MLA (9th ed.)

PEPPERS DON. ONE TO ONE FIELDBOOK: COMPLETE TOOLKIT FOR IMPLEMENTING A 101 MARKETING PROGRAMS. CAPSTONE, 1999.