WILLBORN WALTER O. (1994). GLOBAL MANAGEMENT OF QUALITY ASSURANCE SYSTEMS. MCGRAW-HILL.
Cita Chicago (17th ed.)WILLBORN WALTER O. GLOBAL MANAGEMENT OF QUALITY ASSURANCE SYSTEMS. NEW YORK: MCGRAW-HILL, 1994.
Cita MLA (9th ed.)WILLBORN WALTER O. GLOBAL MANAGEMENT OF QUALITY ASSURANCE SYSTEMS. MCGRAW-HILL, 1994.
Atenció: Aquestes cites poden no estar 100% correctes.