Cita APA (7th ed.)

BHOTE ADI K. (2000). WORLD CLASS QUALITY: USING DESIGN OF ....HAPPEN (2ND.). AMERICAN MANAGEMENT ASSOCIATION.

Cita Chicago (17th ed.)

BHOTE ADI K. WORLD CLASS QUALITY: USING DESIGN OF ....HAPPEN. 2ND. NEW YORK: AMERICAN MANAGEMENT ASSOCIATION, 2000.

Cita MLA (9th ed.)

BHOTE ADI K. WORLD CLASS QUALITY: USING DESIGN OF ....HAPPEN. 2ND. AMERICAN MANAGEMENT ASSOCIATION, 2000.