KAMIN MAXINE. (2006). CUSTOMER SERVICE TRAINING (1ST.). PERGAMON FLEXIBLE LEARNING.
Chicagoスタイル(17版)引用形式KAMIN MAXINE. CUSTOMER SERVICE TRAINING. 1ST. OXFORD: PERGAMON FLEXIBLE LEARNING, 2006.
MLA(9版)引用形式KAMIN MAXINE. CUSTOMER SERVICE TRAINING. 1ST. PERGAMON FLEXIBLE LEARNING, 2006.
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