JOHANSSON HENRY J. (1993). BUSINESS PROCESS REENGINEERING: BREAK POINT STRATEGIES FOR MARKET DOMINANCE. JOHN WILEY AND SONS.
Cita Chicago (17th ed.)JOHANSSON HENRY J. BUSINESS PROCESS REENGINEERING: BREAK POINT STRATEGIES FOR MARKET DOMINANCE. NEW YORK: JOHN WILEY AND SONS, 1993.
Cita MLA (9th ed.)JOHANSSON HENRY J. BUSINESS PROCESS REENGINEERING: BREAK POINT STRATEGIES FOR MARKET DOMINANCE. JOHN WILEY AND SONS, 1993.
Atenció: Aquestes cites poden no estar 100% correctes.