JOHANSSON HENRY J. (1993). BUSINESS PROCESS REENGINEERING: BREAK POINT STRATEGIES FOR MARKET DOMINANCE. JOHN WILEY AND SONS.
Citação norma ChicagoJOHANSSON HENRY J. BUSINESS PROCESS REENGINEERING: BREAK POINT STRATEGIES FOR MARKET DOMINANCE. NEW YORK: JOHN WILEY AND SONS, 1993.
Citação norma MLAJOHANSSON HENRY J. BUSINESS PROCESS REENGINEERING: BREAK POINT STRATEGIES FOR MARKET DOMINANCE. JOHN WILEY AND SONS, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.