LELE MILIND M. (1987). CUSTOMER IS KEY GAINING: :::SATISFACTION. JOHN WILEY AND SONS.
Chicago (17e ed.) BronvermeldingLELE MILIND M. CUSTOMER IS KEY GAINING: :::SATISFACTION. NEW YORK: JOHN WILEY AND SONS, 1987.
MLA (9e ed.) BronvermeldingLELE MILIND M. CUSTOMER IS KEY GAINING: :::SATISFACTION. JOHN WILEY AND SONS, 1987.
Let op: Deze citaties zijn niet altijd 100% accuraat.