KAMBHAMMETTU S S. (2005). CUSTOMER LOYALTY: CONCEPTS AND CASES. MAGNUS SCHOOL OF BUSINESS.
Čikaški stil citiranja (17. izdanje)KAMBHAMMETTU S S. CUSTOMER LOYALTY: CONCEPTS AND CASES. HYDERABAD: MAGNUS SCHOOL OF BUSINESS, 2005.
MLA način citiranja (9. izdanje)KAMBHAMMETTU S S. CUSTOMER LOYALTY: CONCEPTS AND CASES. MAGNUS SCHOOL OF BUSINESS, 2005.
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