KAMBHAMMETTU S S. (2005). CUSTOMER LOYALTY: CONCEPTS AND CASES. MAGNUS SCHOOL OF BUSINESS.
Chicago Style (17. basım) AtıfKAMBHAMMETTU S S. CUSTOMER LOYALTY: CONCEPTS AND CASES. HYDERABAD: MAGNUS SCHOOL OF BUSINESS, 2005.
MLA (9th ed.) AtıfKAMBHAMMETTU S S. CUSTOMER LOYALTY: CONCEPTS AND CASES. MAGNUS SCHOOL OF BUSINESS, 2005.
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