Cita APA (7a ed.)

GRIFFIN JILL. (2002). CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS.

Cita Chicago Style (17a ed.)

GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 2002.

Cita MLA (9a ed.)

GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS, 2002.