GRIFFIN JILL. (2002). CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS.
Цитирование в стиле Чикаго (17-е изд.)GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 2002.
Цитирование MLA (9-е изд.)GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS, 2002.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.