APA citiranje

GRIFFIN JILL. (2002). CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS.

Chicago Style (17th ed.) Citation

GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 2002.

MLA citiranje

GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS, 2002.