APA-referens (7:e uppl.)

GRIFFIN JILL. (2002). CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS.

Chicago-referens (17:e uppl.)

GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. SAN FRANCISCO: JOSSEY-BASS PUBLICATIONS, 2002.

MLA-referens (9:e uppl.)

GRIFFIN JILL. CUSTOMER LOYALTY: HOW TO EARN IT, HOW TO KEEP IT. JOSSEY-BASS PUBLICATIONS, 2002.