Lua APA (7ú heag.)

BATRA PRAMOD. (1999). SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED.

Lua i Stíl Chicago (17ú heag.)

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. NEW DELHI: THINK INCORPORTED, 1999.

Lua MLA (9ú heag.)

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED, 1999.

Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.