Citazione Stile APA (7a Edizione)

BATRA PRAMOD. (1999). SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED.

Citazione stile Chigago Style (17a edizione)

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. NEW DELHI: THINK INCORPORTED, 1999.

Citatione MLA (9a ed.)

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED, 1999.