APA (7e ed.) Bronvermelding

BATRA PRAMOD. (1999). SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED.

Chicago (17e ed.) Bronvermelding

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. NEW DELHI: THINK INCORPORTED, 1999.

MLA (9e ed.) Bronvermelding

BATRA PRAMOD. SIMPLE WAYS TO MANAGE YORU SERVICE CUSTOMERS. THINK INCORPORTED, 1999.